FAQs

Customers have questions and we try our best to have answers. If you have a question and don’t find the answer below, please email us at support@islesurfandsup.com and we will do our best to get you the answer you long for.

General

Q: Is there a bag that will fit the megalodon?

The Megalodon Inflatable Paddle Board does not come with a bag included. The normal iSUP Carrying Bag is not large enough to fit either size Megalodon. We do carry a specialized Roller Travel Bag for these boards that can be purchased separately. This bag comes in two different sizes, designed specifically for the 12′ and 15′ Megalodons. It is large enough to fit the board and all its accessories to make transporting to and from the water a breeze.

Q: What size board should I get?
Q: What size bag should I get for my board?

When choosing a bag, make sure to select a bag your board will fit into without having to force it in. Your paddle board bag size should be slightly larger than your board.

We have our Paddle Board Day Bags that come in two different sizes. The 10’6″ size is perfect for the Versa, Cruiser, and Outpost and the 11′ size will fit the Glider. Our Touring Day Bag comes in an 11’6″ size and is designed specifically to fit our Voyager.

All of our inflatable paddle boards, with the exception of the Megalodon, come with an iSUP Travel Bag that will fit the board when deflated along with all its accessories. The inflatable boards are too thick to fit in the traditional board bags we sell. A great option if you are looking for protection for your inflatable board to use while inflated is the UV Sock. We do not carry these, however there are many out on the market that will provide heat and sun protection for your board.

Q: Do you sell used boards?

We do sell used boards. However, they are only available for purchase in person, in our Outlet Store located in San Diego, CA.

Each used board is unique. In order to ensure you get exactly what’s expected we only sell used boards in person and not online.  Each board has different wear and tear, and we want our customers to be able to see their board in person before purchasing. Our stock of used boards is constantly changing as boards are returned and purchased at our Retail and Outlet Store. If you have questions about any specific models of used boards, please feel free to call our store directly at 619.474.9283.

Q: How long have you been around?

In 2004, we founded ISLE with the mission to bring paddle boarding, and all it does for our overall health and well-being, to as many people as possible. You can read more about our mission and story here.

Q: Where are you located?

We were established and operate out of San Diego, CA.

Q: Do you offer demo programs?

We do not offer a demo program, however all our boards come with a 60 day Ride It and Love It Guarantee. You are welcome to try out your board for 60 days, and if you wish to set up a return within this time, we are happy to do so by filling out the Return Form.

Q: How can I follow ISLE on social media?

You can find us on Instagram at @islepaddleboards with hashtag #islesup and on Facebook under ISLE Paddle Boards.

Q: What is the ambassador program?

The ISLE Ambassador program consists of individuals who align with our brand and enjoy getting outside and on the water. Our ambassadors work with us to share their passion for stand up paddle boarding. We are always looking for more ambassadors, if this is something you may be interested in doing with us, please visit our Ambassador Page for more information and instructions on how to apply.

Q: Do you have a retail store?

We do have one Showroom and Retail Outlet located in San Diego, CA. For more details about our San Diego Showroom please visit our Retail Store and Outlet page.

Q: Where can I find ISLE products?

All of ISLE’s business is done direct–to–consumer. You can purchase directly through our website or through our Amazon Store. Outside of Amazon, we do not offer our product through any third-party retailers. Additionally, you can purchase in person at our Retail Outlet located in our home base of San Diego, CA.

Shipping & Order Status

Q: I didn’t receive my order confirmation.

After you have placed your order you will receive an order confirmation within the hour, if you do not receive it please first check your spam or junk folder to make sure it did not filter here by accident. If you still cannot locate it, please contact our Customer Service Team directly through our Contact Us Form and we will confirm your email and resend your order confirmation.

Q: How can I check the status of my order?

After placing your order you will receive a second confirmation with your tracking by the end of the following business day. This will include your tracking number and carrier to track the status of your shipment. For orders shipping with FedEx please visit FedEx Tracking, for orders shipped with UPS please visit UPS tracking, for orders shipped with Pilot Freight please visit Pilot Freight Tracking.

If you have set up an account with ISLE, you can check the status of your order by logging into your account with your email and password. In your account, check under “Orders” to view the current status of all orders you have place

Q: Can I pick up my order in the store?

All of our orders placed online ship out automatically from an offsite warehouse and be shipped directly to you. If you prefer to pick up your order at our showroom in National City, we ask that you make your purchase directly from our Retail Outlet instead of ordering online. Please visit our Retail Outlet and Showroom page to find out more information.

Q: How does my package ship?

Hard Boards

Shipped through Pilot Freight

Typically take 7-15 business days for delivery

Pilot Freight will reach out to you before delivery to set up a delivery appointment, signature is required unless specified before delivery

Packages can be tracked on Pilot Tracking

Inflatable boards & Accessories

Shipped through FedEx or UPS

Typically take 5-7 business days for delivery

There is no appointment needed for delivery, and packages will be delivered with no signature required

Packages can be tracked on FedEx Tracking or UPS tracking

Q: How do I track my order?

After placing your order you will receive a second confirmation with your tracking by the end of the following business day. This will include your tracking number and carrier to track the status of your shipment. For orders shipping with FedEx please visit FedEx Tracking, for orders shipped with UPS please visit UPS tracking, for orders shipped with Pilot Freight please visit Pilot Freight Tracking. If you have any issues or shipping delays please reach out to us via our Contact Us form and we will make sure to help get these resolved.

Q: Do you ship to APO or FPO addresses?

For all of our items a standard street address is required. This means it must be a physical street address within the contiguous United States. However, if you are out of the region many of our customers set up their orders to ship to a freight forwarder, where they will then take care of the extended shipping needed for delivery.

Q: Do you ship to Hawaii or Alaska?

We do offer shipping to Hawaii and Alaska for our inflatable paddle boards and accessories. There is an additional shipping cost ranging from $30-$225, depending on the item ordered, that will be automatically applied at check out.

We cannot ship hard boards outside the lower 48 United States.

Q: Can you ship internationally?

ISLE ships direct to the lower 48 United States and does not offer international shipping. However, you are able to have your orders shipped to a freight forwarder to care of the extended shipping needed for delivery.

Q: Does ISLE offer expedited shipping?

Expedited 3 Day shipping is available for inflatable paddleboards and gear for an additional charge at checkout. Expedited shipping rates include $29 for standard inflatable paddle boards, $79 for the Megalodon, and $9 on all accessories. There is no expedited shipping available for hard boards.

Q: How much does shipping cost?

Standard shipping is free on all orders. Expedited 3 Day shipping is available for an extra cost and can be selected at checkout. Expedited shipping is only available for our inflatable SUPs and accessories, there is no expedited shipping available for hard boards.

Q: How long will it take for my order to arrive?

We ship all orders on the same or the next business day from the date purchased. Delivery times differ due to the construction of boards and the location of delivery.

All shipping times are estimated below:

Hard boards: 7-15 business days for delivery. An appointment is required for delivery, please follow the instructions in your order confirmation email to set this up online.

Inflatable boards & Accessories: 5-7 business days for delivery. Items will be left at the door if no one is home to receive them.

Ordering & Payment

Q: What payment methods do you accept?

We accept all Major Credit Cards, PayPal, and Affirm Financing.

Q: Do you offer wholesale pricing?

We do offer wholesale pricing. Please visit the Dealer Inquiry Form to apply. If approved, we will reach out to you via email to get everything set up for your order.

Q: Do you offer a military or first responder discount?

Yes, we’re happy to offer a military and first responders discount. To receive your promo code, please click this link to verify your first responder status. Once you are verified, you’ll receive a one-time discount code for 15% off your order. This can be applied to your order. Discount codes cannot be stacked. Thank you for your service, we’re thrilled to be able to get you on the water!

Q: How do refunds work?

Refunds will be issued directly to the original form of payment up to 60 days from the original purchase date, the refund will take 3-5 business days to process and appear back to your account. Past the 90 days from purchase, all refunds will have to be issued in the form of store credit.

Q: Do you offer gift cards?

We do not currently offer gift cards.

Q: What options do I have for payment?