Below is our Shipping Policy. If you need to file a Shipping Claim CLICK HERE.
We strive to get all orders processed and fulfilled within one business day from the date the order was placed. Business days are considered Monday through Friday excluding all holidays. All transit times listed in the table below are supplied as an estimate and are not guaranteed. During Peak Season (April to September), higher shipping volumes might result in longer shipping transit times for Economy and Expedited orders.
We cover all standard ground shipping costs to the Lower 48 States for all items we sell. Customers are responsible for additional shipping charges for expedited and Hawaii and Alaska shipping options available at check out.
We do have ISLE sites available in the EU, UK, and Canada. Please visit these options by clicking on the flag symbol in the upper left-hand corner of our website.
All rigid paddle boards and epoxy surfboards are shipped via our freight shipping partner, Pilot Freight. An appointment and signature is required for delivery. Customers will be contacted directly by the freight company to schedule their delivery appointments, and delivery is contingent on customer availability. Please allow for an additional 1 to 2 business days for delivery to Beyond Areas – any address further than 65 miles outside a major metropolitan city.
All inflatable paddle boards, soft surfboards, accessories, and gear are shipped via FedEx or UPS and do not require an appointment or signature for delivery.
ORDER SHIPMENT NOTIFICATION & TRACKING
Once your order has been shipped, you will receive an email notifying you that your package is in transit. Your shipping confirmation email will include a tracking number to track your items with the applicable carrier.
Route shipping protection is an order insurance service we offer for a small added fee at check out. Route is a third party service that covers any items in transit that are lost, stolen, or damaged. When Route is purchased with the order the customer is fully covered if their order is lost, stolen, or damaged in transit. A claim will need to be filed through Route and a replacement or full refund will be offered directly to the customer.
We take pride in our packaging and do everything we can to properly package each item to ensure your order will arrive in the same condition as it left, undamaged. In rare circumstances, which are outside of our control, an item may show up with damage incurred while in transit.
We ask you to open and inspect your items upon delivery. If you notice damage to your item, you have 3 business days to file a claim from the date of delivery – any claims filed outside of this window may result in the claim being denied and/or the customer being responsible for shipping charges
Upon delivery, please inspect the box and contents for any visible signs of damage before signing for and accepting the shipment. If you find any damage to the contents, please refuse the shipment by writing “Refused due to damage” on the BOL and return the shipment to the driver
If you have signed for and accepted the shipment, then noticed damage to your item, you have 3 business days to file a claim from the date of delivery – any claims filed outside of this window may result in the claim being denied and/or the customer being responsible for shipping charges.
Standard shipping is free on all orders. Items are shipped same or next day.
We offer a 60 day trial period from the date of purchase.
Every ISLE product is covered by a 2-year warranty against defects in workmanship and materials.
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